Visit Our Store
123 High Street
London, SW1A 1AA
United Kingdom
Opening Hours:
Monday - Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 10:00 AM - 5:00 PM
Get in Touch
Customer Service Hours:
Monday - Friday: 8:00 AM - 8:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 10:00 AM - 4:00 PM
Emergency Advice
Pet Emergency:
Call your local veterinarian immediately
RSPCA Emergency:
0300 1234 999
For immediate veterinary emergencies, contact your vet directly. We provide product advice and support only.
Send Us a Message
Have a question about our products or need expert pet care advice? Fill out the form below and we'll get back to you within 24 hours.
Additional Ways to Connect
Expert Consultations
Book a one-on-one consultation with our pet care specialists
Call: +44 20 7946 0958
Delivery Service
Free delivery on orders over £50 throughout London
Same-day delivery available for local orders placed before 2 PM
Frequently Asked Questions
What are your opening hours?
We're open Monday-Friday 9 AM-7 PM, Saturday 9 AM-6 PM, and Sunday 10 AM-5 PM. Our customer service team is available for phone support Monday-Friday 8 AM-8 PM.
Do you offer delivery services?
Yes! We offer free delivery on orders over £50 throughout Greater London. Same-day delivery is available for local orders placed before 2 PM on weekdays.
Do you provide veterinary advice?
We provide general pet care advice and nutritional guidance, but we always recommend consulting with a qualified veterinarian for medical concerns or emergencies.
What is your return policy?
We accept returns within 30 days of purchase for unopened items in original packaging. Pet food and perishable items may have different return conditions for safety reasons.