Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the Road Dynamo Pet Supplies website (www.road-dynamo.com), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.

These Terms apply to all visitors, users, and others who access or use our services, whether as a guest or registered user.

2. About Road Dynamo Pet Supplies

Road Dynamo Pet Supplies is a company registered in England and Wales, operating from:

3. User Accounts

Account Creation

To access certain features of our website, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities that occur under your account

Account Restrictions

You must be at least 18 years old to create an account. You may not:

• Use false or misleading information when creating an account
• Create multiple accounts for the same individual
• Share your account credentials with others
• Use your account for any illegal or unauthorised purpose
• Attempt to gain unauthorised access to other users' accounts

Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms or for any other reason we deem appropriate. You may also delete your account at any time by contacting us.

4. Products and Services

Product Information

We strive to provide accurate product descriptions, images, and pricing information. However:

• Product images are for illustration purposes and may not represent exact appearance
• We do not warrant that product descriptions are accurate, complete, or error-free
• We reserve the right to correct errors in descriptions, pricing, or availability
• We reserve the right to limit quantities or refuse orders

Pricing and Availability

• All prices are listed in British Pounds (GBP) and include VAT where applicable
• Prices may change without notice
• We reserve the right to correct pricing errors even after an order has been submitted
• Product availability is subject to change
• We will notify you if ordered products are unavailable

Professional Advice

Any advice provided by our staff regarding pet care, nutrition, or product selection is for informational purposes only and should not replace professional veterinary advice. Always consult with a qualified veterinarian for medical concerns.

5. Orders and Payment

Order Process

• Orders are subject to acceptance by Road Dynamo Pet Supplies
• We reserve the right to refuse any order for any reason
• Order confirmation does not guarantee product availability
• We will notify you if we cannot fulfil your order

Payment Terms

• Payment is required at the time of order placement
• We accept major credit cards, debit cards, and other payment methods as displayed
• All payments are processed securely through approved payment processors
• You warrant that you have the legal right to use any payment method provided

Order Modifications and Cancellations

• Order modifications may not be possible once processing has begun
• Cancellation requests must be made as soon as possible
• We cannot guarantee cancellation of orders already in processing
• Refunds for cancelled orders will be processed according to our returns policy

6. Delivery and Returns

Delivery

• Delivery times are estimates and not guarantees
• We are not liable for delays caused by factors beyond our control
• Risk of loss passes to you upon delivery
• You must inspect deliveries promptly and report any issues

Returns and Refunds

Our returns policy includes:

• 30-day return period for most items in original condition
• Items must be unopened and in original packaging
• Perishable items and opened pet food may not be returnable for safety reasons
• Return shipping costs may apply unless the return is due to our error
• Refunds will be processed to the original payment method
• Custom or special-order items may not be returnable

Damaged or Defective Items

If you receive damaged or defective items:

• Contact us within 48 hours of delivery
• Provide photographs of the damage if requested
• We will arrange for replacement or refund at no cost to you
• Do not use damaged products, especially those intended for pet consumption

7. Prohibited Uses

You may not use our website or services for any of the following purposes:

• Any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track personal information of others
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent security features

8. Intellectual Property

Our Content

All content on our website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Road Dynamo Pet Supplies or its content suppliers and is protected by copyright and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include:

• Any resale or commercial use of our website or its contents
• Any downloading or copying of account information
• Any use of data mining, robots, or similar data gathering tools
• Any attempt to decipher, decompile, disassemble, or reverse engineer our software

User Content

By submitting content to our website (reviews, comments, etc.), you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, and distribute such content.

9. Disclaimers and Limitation of Liability

Disclaimer of Warranties

Our website and services are provided "as is" without any representations or warranties, express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties that the website will be uninterrupted or error-free
• Warranties regarding the accuracy or reliability of content

Limitation of Liability

To the maximum extent permitted by applicable law, Road Dynamo Pet Supplies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from your access to or use of our website
• Damages resulting from any conduct or content of any third party
• Damages resulting from unauthorised access, use, or alteration of your transmissions or content

Maximum Liability

In no event shall our total liability to you for all damages exceed the amount you paid to us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless Road Dynamo Pet Supplies, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from:

• Your use of and access to our website
• Your violation of any term of these Terms
• Your violation of any third-party right, including any copyright, property, or privacy right
• Any claim that your content caused damage to a third party

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Alternative Dispute Resolution

Before pursuing formal legal action, we encourage you to contact us directly to seek a resolution. We are committed to resolving disputes in good faith through direct communication.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. When we make changes, we will:

• Update the "Last updated" date at the top of these Terms
• Post the updated Terms on our website
• Notify users by email of material changes (where email addresses are available)
• Provide reasonable notice before changes take effect

Your continued use of our website after any changes indicates your acceptance of the new Terms.

13. Termination

We may terminate or suspend your access to our website and services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms
• Illegal or inappropriate behaviour
• Fraudulent activity
• At our sole discretion

Upon termination, your right to use our website will cease immediately. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

14. Severability

If any provision of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: